Welcome to MyTechnow.org - Wilson Tech - RETAIL CUSTOMER SERVICE

RETAIL/CUSTOMER SERVICE offers students the opportunity to participate in the operations of actual off-site retail stores and a school store. Students order items, stock shelves, develop displays and market products to the public and school population. All aspects of customer service, inventory, loss prevention, profit and loss management are included in the curriculum.

 

WORK ENVIRONMENT:

Retail workers provide goods and services that consumers need and want. They perform tasks which support the operations of a retail establishment. The working environment will vary depending on the size and type of
business as well as its location.

COURSE OUTLINE:

  • Telephone Skills
  • Counting Money/Cashier Skills
  • Customer Service Skills
  • Filling Orders
  • Creating Displays
  • Ordering and Receiving Merchandise
  • Computer Inventory Applications
  • Display Skills
  • Inventory Control
  • Loss Prevention

 

Samples Illustrated Below of Student Work in this Class Subject

Students learning retailing at Wilson Tech
Wilson Tech offers career training with hands-on classes
Wilson Tech offers career training with hands-on classes

 

Exploratory Programs offer those students, requiring a more individualized curriculum and structured setting, the opportunity to familiarize themselves with workplace skills. As in all of our programs, students will be provided with instruction and have opportunities to practice workplace skills on a regular basis. Ongoing evaluations will be utilized to assess a student's progress. Transfer into more advanced programs (CTE Skill Programs) is contingent upon the student's progress.

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